Provider support

  • Continuing Education presentations certified by various associations such as the American Healthcare Radiology Administrators (AHRA), Society of Radiologic Technologists (ASRT) and Society of Nuclear Medicine (SNM)

  • Reimbursement Hotline to answer questions and requests for assistance (such as appealing denied or underpaid claims, assistance in pre-certification and prior authorization of procedures) from sales representatives and customers

  • Provide general reimbursement and locale specific billing guides that educate on the nuances of coding, billing, documentation and reimbursement

  • Customer Reimbursement Support Hotlines (HUBS)

  • Webinar presentations on issues such as changes for the Hospital Outpatient Prospective Payment System (HOPPS) and the Medicare Physician Fee Schedule (MPFS), the Deficit Reduction Act (DRA), the National Oncologic Pet Registry (NOPR); and changes to CPT-4 and HCPCS codes

  • Working on-site to resolve issues for key customers 

Customer Services